Millions of GP and nurse appointments are missed every year. This amounts to millions of pounds worth of wasted NHS resources. Appointment reminders are an effective way to minimise this waste.
There are many ways in which you can reduce your ‘did not attends’ (DNAs) and help to educate patients on their responsibilities. One of the most effective is a simple system that sends the patient a text message, a day or two beforehand, to remind them of their appointment.
Fulfilling Government Recommendations
If you use delivery reports, this enables reception staff to check if a patient has received the message or whether their number might need updating.
Allow patients to text back to cancel their appointment to free up the telephone line.